DISCOVER
Why do people participate in remote experiences?
We began the design process with an online ethnography focused on remote experiences related to the Olympics, e-sports, and sports. This approach allowed us to observe authentic user thoughts, behaviors, and challenges, providing valuable insights into the motivations behind streaming remotely.
The data from the ethnography provided us with a strong starting point, grounding our design process in real user insights. We were able to narrow down three key themes that guided how we designed our interviews.
Interviews
Upon identifying key themes in the ethnography, we conducted semi-structured interviews to learn more about, validate, or challenge these themes.
We were able to interview 3 avid sports watchers, all of which were recruited through peer connections.
All insights were organized using an affinity diagram, allowing clustering of ideas. Through this process, I noticed significant overlaps, highlighting shared themes and needs among users. We moved into creating personas to get a clear reference point that would guide the final solution.